Royal Caribbean Group is looking to translate product vision and ideations into various brief documents and working sessions, aligning all stakeholders and partners to ensure the Celebrity Cruises experience is executed through detailed guest journey mapping, product playbook creation, and integrated planning for new ships or existing ship drydocks receiving upgrades in guest experiences.
Requirements
- Experienced in the areas of development of physical products or customer experiences
- Ability to effectively communicate across a large ecosystem of partners and stakeholders
- Exceptional verbal and presentation skills including the ability to communicate effectively to the executive levels of the company
- Ability to assemble, lead and influence cross functional teams to execute against a new product vision including influencing leaders across the organization
- Comfortable to navigate the “gray”
- Able to find answers and propose initiative and solutions on your own
- Minimum 2 years in a guest experience physical product design or other similar role developing experiences or physical products for consumers
Responsibilities
- Translating the product vision and ideations into various briefs documents and working sessions aligning all stakeholders and partners
- Ensures the Celebrity Cruises experience is executed through detailed guest journey mapping, product playbook creation, and integrated planning for new ships or existing ship drydocks that are receiving upgrades in guest experiences
- Run day to day point on the execution of new concepts, experiences, activities, dedicated spaces and new programming for Celebrity Cruises
- Collaborate and coordinate multiple simultaneous rollout efforts on new ships as well as the existing fleet and updating current products as part of Celebrity’s Operational Excellence efforts
- Ensures that all concepts are brought to life in line with strategic goals and with a full understanding of operational feasibility working hand in hand with the operators
- Create experience stories (in the form of presentations) outlining the product direction to help partners and stakeholders stay aligned and focused on the key priorities of the new guest experience products
- Uses creative approaches to develop playbooks, executive presentations, operating procedures (SOP’s) and use data analytics to share recommendations and updates with senior management as well as partners and stakeholders
Other
- This position will be working onsite from Miami
- Self-starter that is comfortable to work through the “gray” including multiple iterations of concepts
- Ideal candidate will possess a combination of creative thinking, guest experiences creation, strong storytelling capabilities and meticulous documentation and presentation skills
- Able to problem solve in the moment with creative solutions that keep stakeholders focused on the vision
- Willing to travel up to 20% of time onboard ships or shipyard
