TigerConnect aims to revolutionize hospital communications by modernizing outdated systems, integrating with EHRs, and empowering clinical teams with AI automation to improve patient experiences, reduce operational workload, and enable faster, smarter, and more reliable care.
Requirements
- Previous experience in managing product development backlog
- Knowledge of telecommunication systems and technologies is required (SIP, TLS, SRTP, WebRTC)
- Strong knowledge of IP (internet protocol) and networking technologies is required
- Legacy contact center technology (Cisco, Nortel, Avaya) knowledge preferred
- Knowledge in newer CCaaS technologies e.g., Cisco Webex Twilio Flex, Amazon Connect, and Amazon Chime
- Experience with cloud computing technologies such as AWS and Azure is preferred
- Experience with telephony systems and other healthcare information technology
Responsibilities
- Define, plan, and manage the roadmap for telephony features and enhancements
- Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on track
- Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies
- Triage and prioritize bugs to provide direction for engineering and QA teams
- Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and other internal analytics tools
- Write user stories, acceptance criteria, requirements
- Serve as a point of contact for external development and integration partners
Other
- 8+ years of relevant work experience as a product leader; consultant in software development, healthcare, and/or telephony solutions or equivalent experience
- Understanding of standard product management methodologies is required
- Experience with agile product management and development practices is preferred
- Ability to understand and discuss technical concepts, analyze trade-offs, and evaluate solutions with stakeholders
- Penchant for data-driven decision making and analytical thinking
