VTS is seeking an experienced Lead Product Manager to lead the AI and Data Platform squad, which builds core services that power customer-facing teams, and own the vision, strategy, and delivery of platform capabilities that enable cross-squad success and deliver scalable value to customers.
Requirements
- Deep understanding of APIs, authentication and cloud infrastructure; ability to collaborate with engineers on architecture decisions.
- Familiarity with AI/ML services and conversational agents; ability to translate AI capabilities into end-user features.
- Experience with SaaS or B2B environments, with at least 2 years managing platform/infrastructure products.
- Technical fluency: ability to collaborate with engineers on architecture decisions.
- Data-driven decision making: comfortable synthesising quantitative and qualitative data to guide prioritisation and demonstrate impact.
- AI & machine learning: familiarity with AI/ML services and conversational agents.
- Cloud infrastructure: deep understanding of cloud infrastructure
Responsibilities
- Own and evolve the platform roadmap: Define a long-term vision and prioritize initiatives for our agentic platform, shared APIs, and shared components.
- Drive cross-functional collaboration: Partner with engineering, design, QA, and customer-facing squads to translate requirements into user stories and acceptance criteria and ensure timely, high-quality releases.
- Advance AI-enabled services: Lead initiatives to enhance our agent framework, including conversational agents and multi-channel processing (MCP), and integrate shared services like email, SMS, and notifications.
- Develop shared components: Champion reusable components ex. SMS/email authentication for AI agents to drive consistency with AI agent use cases and developer efficiency.
- Ensure scalable API development: Guide the evolution of APIs to enable secure, performant integrations for internal and external developers; manage documentation and versioning.
- Champion security and compliance: Work closely with security and compliance teams to meet regulations (e.g. SOC 2) and translate requirements into product features.
- Measure impact: Define success metrics and track qualitative and quantitative data to inform decisions and iterate.
Other
- 7+ years of product management experience in SaaS or B2B environments, with at least 2 years managing platform/infrastructure products.
- Clear, concise communicator skilled at aligning cross-functional teams and influencing without authority.
- Ability to work from our office four days a week in New York, NY.
- Strong leadership and mentoring skills: ability to coach junior PMs and cross-squad partners on product practices.
- Excellent communication and collaboration skills: ability to present vision, progress, and insights to leadership and external partners.
