Klaviyo is looking to build a world-class, AI-first engineering organization and needs a Lead Product Manager for Developer Infrastructure & SRE to craft and drive the vision for their internal development environment, treating developers as customers and making their daily workflows faster, safer, and more joyful.
Requirements
- Strategic Builder: You're an Engineering leader turned Product think or Founder. Or you've led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability.
- Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer.
- AI-Forward Mindset: You understand the transformative potential of AI in software development and can separate hype from practical value.
- Metrics-Oriented: You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices).
- Influential Collaborator: You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority.
- Bias for Action: You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service.
- AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop)
Responsibilities
- Set the Vision: Define the product strategy for Klaviyo's developer environment, aligning to our Need for Speed program — targeting massive improvements in engineering velocity, developer experience, and quality.
- Make Developers Your Customers: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the SDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness.
- Accelerate with AI: Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety.
- Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption.
- Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases.
- Scale for the Future: Guide architecture and tooling choices that will keep Klaviyo's developer experience sustainable and scalable for years to come.
- Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions.
Other
- 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
- Bachelor's, Master's, or Ph.D. degree in a relevant field (although not explicitly stated, it can be inferred)
- Travel requirements not mentioned
- Clearance requirements not mentioned
- Klaviyo is committed to a policy of equal opportunity and non-discrimination.
