Klaviyo is looking to build a world-class, AI-first engineering organization by improving the internal development environment to make developers' daily workflows faster, safer, and more joyful, directly impacting how quickly and confidently engineers can build, test, and release high-quality products.
Requirements
- You’ve led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability.
- You deeply empathize with engineers and have experience making their workflows easier, faster, and safer.
- You understand the transformative potential of AI in software development and can separate hype from practical value.
- You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices).
- You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority.
- You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service.
Responsibilities
- Set the Vision: Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program — targeting massive improvements in engineering velocity, developer experience, and quality .
- Make Developers Your Customers: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the SDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness.
- Accelerate with AI: Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety .
- Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption .
- Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases.
- Scale for the Future: Guide architecture and tooling choices that will keep Klaviyo’s developer experience sustainable and scalable for years to come.
- Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions.
Other
- This is a hybrid role and requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
- You’re an Engineering leader turned Product think or Founder.
- AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop).
- We provide accommodations as needed.
- Klaviyo is committed to a policy of equal opportunity and non-discrimination.
