BILL is looking to solve the business and technical problem of safely, quickly, and seamlessly welcoming new customers to their platform by building and optimizing product capabilities for risk and compliance during the onboarding experience.
Requirements
- 6+ years in product management, with a significant portion of that time dedicated to building and optimizing risk and compliance controls specifically within customer onboarding flows.
- Direct, hands-on experience in the risk and/or compliance domain within a payments, lending, or fintech company.
- Strong analytical skills with a proven ability to use data and user research to identify opportunities, make difficult trade-offs, and drive product strategy.
- You understand the regulatory requirements (e.g., BSA/AML) and common fraud vectors in this space.
- You’ve lived and breathed the challenges of KYC, identity verification, and creating low-friction sign-up experiences.
Responsibilities
- Define and drive the product vision, strategy, and roadmap for all risk and compliance controls within the customer onboarding journey, from initial sign-up to full platform access.
- Lead cross-functional pods of engineers, designers, and data scientists to launch and iterate on features for identity verification (IDV), Know Your Customer (KYC), Know Your Business (KYB), and initial fraud screening.
- Obsess over metrics related to customer drop-off, time-to-onboard, and risk-decision accuracy.
- Use data-driven insights to remove friction for good customers while strengthening defenses against bad actors.
- Collaborate closely with our Operations, Legal, and Go-to-Market teams to ensure your product solutions are not only compliant but also operationally efficient and supportive of business growth.
- Deeply understand the evolving landscape of fintech regulation, fraud tactics, and identity solutions to proactively address emerging risks and build for the future.
- Clearly articulate your roadmap, product decisions, and performance results to stakeholders and executive leadership.
Other
- Own the Onboarding Risk Strategy
- Build a Seamless & Secure Experience
- Balance Speed and Safety
- Partner Across the Business
- Stay Ahead of the Curve
- Communicate with Impact
- A Deep Background in Onboarding
- Fintech or Payments Risk Expertise
- Data-Driven Decision Making
- Exceptional Collaboration Skills
- A Problem-Solver’s Mindset
- A track record of leading high-performing, cross-functional teams and managing complex stakeholder relationships (especially with Legal, Compliance, and Operations).
- You are adept at navigating ambiguity, breaking down complex problems into actionable steps, and delivering solutions in a fast-paced environment.
