Teladoc Health is looking to improve the productivity and performance of the Product organization through AI enablement, scalable training, and core product operations.
Requirements
- 8+ years of experience in AI operations, product operations, product management, or a related field
- Deep understanding of the product development lifecycle specifically in a tech focused company
- Proven track record of leading the implementation of AI enablement solutions at scale, preferably in product, engineering, design, or content operations with quantifiable impact on efficiency and quality
- History of designing and scaling processes with measurable improvements in efficiency, accuracy, or business performance, supported by advanced data analysis and KPI reporting with tool/platform ownership, including governance, adoption, and integration
- Familiarity with tools such as Jira, Confluence, Productboard (or other roadmapping solutions), and AI copilots
- Experience with Figma, Miro, and Airtable highly preferred
- Experience in health tech/B2B software company is a plus
Responsibilities
- Independently identify, evaluate, and lead the end-to-end implementation of AI tools and capabilities across the full product development lifecycle
- Serve as the primary AI thought leader and evangelist for the Product Org, accountable for driving adoption and change management to integrate AI into workflows at scale
- Develop and own the tooling strategy for the Product org, accountable for the measurable business outcomes tied to efficiency, adoption, and ROI
- Design, implement, and scale a comprehensive training framework covering onboarding, capability building, and continuous development across all product disciplines
- Independently lead process design and optimization efforts across the product development lifecycle, ensuring workflows are efficient, repeatable, and integrate AI-driven tools and automation where appropriate
- Understand core concepts such as machine learning (ML), natural language processing (NLP), and neural networks to effectively communicate with Data Science and technical teams
- Adept at prompt engineering and building with AI ethically and responsibly
Other
- 8+ years of experience in a related field
- Proven ability to operate with full autonomy, setting direction and delivering results on high-impact, cross-functional initiatives with minimal oversight
- Proven success managing complex stakeholder networks and building alignment across multiple functions and executive levels
- Ability to think critically and strategically to address complex problems and develop effective solutions
- Exceptional written and verbal communication skills, including the ability to present strategic recommendations to executive stakeholders
