Salesforce is looking for a Lead Researcher to support their Core Platform and Developer Experiences, aiming to distill complex problems into actionable insights that inform product, design, development, and business decisions. The goal is to improve the user experience for Salesforce admins, developers, architects, IT decision makers, and end users by understanding and advocating for their needs within enterprise-grade platforms.
Requirements
- Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
- Proven track record influencing product direction and strategy with actionable insights
- Ability to plan, design, execute and communicate both strategic and tactical research engagements
- Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
- Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
- Domain expertise in enterprise-grade platforms that enable API management, systems integration, data connectivity, and application orchestration across hybrid and multi-cloud environments.
- Some experience and understanding of Generative AI and related technologies.
Responsibilities
- Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
- Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
- Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
- Socialize insights with cross-functional stakeholders to influence their decision-making
- Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
- Work on fast-paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.
Other
- Please include a portfolio of 1-2 research projects with details of your direct contributions with your application.
- 7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
- Excellent project management, communication, storytelling, and presentation skills
- Ability to work across a globally distributed team
- Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain
