ST Engineering MRAS is looking to provide technical support for customers of their nacelle components to ensure customer operational success and maintain fleet reliability and product safety of flight.
Requirements
- A minimum of 5 years of experience in an engineering or technical customer support position is required
- In-depth understanding of nacelle hardware, the aviation industry and engineering technology and tools
Responsibilities
- Provide timely technical support for the repair, maintenance, and operation of our hardware to customers
- Identify, monitor and drive resolution of top in-service issues for assigned customers and/or hardware consistent with technical and business objectives of the nacelle project/program
- Participate in root cause and corrective action investigations for events occurring on fielded hardware in the fleet
- Deliver timely and accurate containment plans for in-service issues and work with the wider Product Engineering team to develop long-term design solutions
- Prepare presentations and conduct periodic reviews to communicate status of ongoing field technical issues and resolution plans for internal and external customers
- Provide closure to failure investigations and reporting to the customers and regulatory agencies, as needed
- Assist in establishing nacelle component reliability metrics and maintenance costs and support action plans to meet or exceed established goals
Other
- The candidate must have a Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university. In lieu of Bachelor’s degree, candidate must have a combined education/equivalent relevant industry work experience.
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
- Ability to guide and influence others
- Excellent written and oral communication skills
- Demonstrated ability to analyze and resolve problems
