Salesforce is looking to solve the problem of creating fast, easy, and appealing business solutions for every user across a holistic suite of products, and is hiring a Lead Researcher to join the AppExchange UX team to help drive strategy and create experiences that customers need and love.
Requirements
- Masters or PhD in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Human-Computer Interaction, Psychology, Anthropology, Sociology, Business, Research Methodology, Experimental Design, Design Research, Information Science)
- 9+ years’ experience conducting user research plus a strong portfolio of shipping software products.
- Deep knowledge of standard processes for UX design principles and both qualitative and quantitative user research methodologies.
- Excels at communicating research insights as compelling narratives to a variety of audiences, and generating persuasive written and multimedia reports.
- Experience working in enterprise software, analytics, databases, AI, or cloud services is a plus.
- Hands-on experience with SAAS B2B marketplaces.
- Experience using one or more Salesforce products is desirable.
Responsibilities
- Develop a user research agenda for your areas and shape the prioritization of research within those areas.
- Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and collaboration with cross-functional teams (user researchers, product managers, UX designers, engineers, technical writers, etc.) throughout the planning and development life cycle.
- Develop and implement user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and development.
- Lead analyses that triangulate telemetry and qualitative data, developing mixed methods approaches to understanding our users.
- Influence decision-making through effective presentation of findings, including the creation of customer-centered narratives to frame problems and highlight the business value of potential solutions.
- Develop and share expertise related to how people create, share, lead, and apply data visualizations, dashboards, machine learning models, and advanced analytics within organizations.
- Build and shape our user research team's tools and practices to scale our impact and create durable insights across the organization.
Other
- Ability to work across a globally dispersed team.
- Demonstrated success in a collaborative environment and have experience working with multidisciplinary or cross-functional agile teams (e.g. design, product management, engineering).
- Demonstrated ability to plan, design, implement, and communicate both strategic and tactical research engagements with minimal oversight, structure and lead internal and external workshops, and analyze the outcomes to provide insight for customers.
- Proven ability to be a strong advocate for the user and persuade others on fast-moving projects with varying degrees of ambiguity.
- Mentor junior team members.
