Salesforce is seeking a Lead Researcher to support their AI-native workflow intelligence platform that enables rapid, agentic process automation across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions.
Requirements
- 7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
- Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
- Proven track record influencing product direction and strategy with actionable insights
- Ability to plan, design, execute and communicate both strategic and tactical research engagements
- Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
- Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
- Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain
Responsibilities
- Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
- Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
- Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
- Socialize insights with cross-functional stakeholders to influence their decision-making
- Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
- Work on fast-paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.
Other
- Please include a portfolio of 1-2 research projects with details of your direct contributions with your application.
- Excellent project management, communication, storytelling, and presentation skills
- University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
- Ability to work across a globally distributed team
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
