BNY is seeking a Lead Service Designer to optimize their servicing process by bringing creativity, strategic insight, and user-centered thinking to the Treasury Services team. The goal is to improve user experiences and identify opportunities for enhancement within complex systems.
Requirements
- User-Centered Design
- Journey Mapping
- Proficiency in Design Tools
- Design System Knowledge
- Complex Systems Knowledge
- Effective Communication and Storytelling
- Mentorship and Leadership
Responsibilities
- Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research.
- Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement.
- Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
- Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications.
- Experience with and contribute to a global design system that ensures visual consistency across interfaces.
- Develop workflow patterns and components that can then be reused by other teams.
- Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction.
Other
- A portfolio is required to be considered for this position
- Typically, a candidate at this level has 10+ years of experience
- Previous experience in regulated spaces like finance, health or insurance.
- Highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences.
- Skilled in guiding junior designers, providing constructive feedback, and elevating team standards.
