The company is looking to solve the technical architecture, development, and governance of the enterprise ServiceNow platform
Requirements
- Deep technical expertise in ServiceNow configuration (Business Rules, Flow Designer) and advanced proficiency in JavaScript, Scoped Applications, and API consumption/design (REST/SOAP).
- Extensive experience operating within modern Agile/Scrum/Kanban methodologies, contributing to efficient team delivery and cadence.
- ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS) are frequently required or strongly preferred (e.g., ITSM, HRSD, ITOM).
- Additional industry certifications that demonstrate specialized technical depth or business acumen (e.g., ITIL, PMP, AWS/Azure, JavaScript frameworks, CISM/CISSP)
Responsibilities
- Provide technical and strategic leadership for the ServiceNow platform's development, maintenance, and growth, ensuring alignment with organizational goals.
- Partner with business stakeholders to translate requirements into robust, scalable technical designs and solutions within ServiceNow.
- Mentor and coach developers, leading code/design reviews to enforce high quality, efficiency, and maintainable development standards.
- Drive the technical aspects of the Agile process, including assisting with story refinement (stories, acceptance criteria), estimation, and task distribution.
- Own daily technical governance, proactively managing the platform’s health, security compliance, and performance optimization.
- Design, build, and maintain complex, resilient integrations using modern standards like REST, SOAP, JSON, and scripting languages.
- Actively participate in key cross-functional Agile ceremonies, such as daily stand-ups, planning meetings, technical demos, and design reviews, to ensure technical solutions are aligned and integrated with other development teams across the organization.
Other
- Typically requires 6+ years of progressive experience in ServiceNow development, with a proven track record of leading feature development and technical leadership.
- Exceptional communication, influencing, and leadership skills for team mentorship and interfacing with senior clients.
- Paid Time Off
- Health, life, vision, dental, disability, and AD&D insurance
- 401(k)
