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Wells Fargo is seeking a dynamic Lead Software Engineer to join the Enterprise Application & Cloud Transformation team to realize a world class, next-gen Contact Center as a Service solution for the firm, creating an innovative and efficient customer and agent experience.

Requirements

• 5+ years of experience with JAVA, Spring Boot, Kafka, Oracle Coherence, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
• 3+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications.
• 3+ years of contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML
• 3+ years of real time low latency, front-end Web applications such as React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
• 3+ years working with GCP or alternate public/hybrid cloud
• 3+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins
• Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.

Responsibilities

• Lead complex technology Cloud initiatives including those that are companywide with broad impact.
• Act as a key contributor in automating the provisioning of Cloud Infrastructure using Infrastructure as a Code.
• Make decisions in developing standards and companywide best practices for engineering and large-scale technology solutions.
• Design, Optimization and Documentation of the Engineering aspects of the Cloud platform.
• Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives.
• Review and analyze complex, large-scale technology solutions in Cloud for strategic business objectives and solving technical challenges that require in-depth evaluation of multiple parameters, including intangibles or unprecedented technical factors.
• Build and Enable cloud infrastructure, automate the orchestration of the entire Azure/GCP Cloud Platforms for Wells Fargo Enterprise.

Other

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences.
• Ability to deliver & engage with partners effectively in a multi-cultural environment by demonstrating co-ownership & accountability in a matrix structure.