State Farm is looking to transform the way its contact centers handle business by developing innovative solutions for their contact centers using AWS/Salesforce.
Requirements
- 6 plus years of experience with AWS Connect and other services (e.g., Lambda, Lex, S3, Dynamo, Chat)
- Experience or familiarity with Salesforce/ECRM and Flow Builder
- Experience in multiple development languages (e.g., Node.js JavaScript, Python, Java, C-Sharp)
- Knowledge of GIT or other code repository tool and CI/CD pipelines
- Contact center operations working with chat/chatbots and Natural Language Processing (NLP)
Responsibilities
- Leverage cutting edge technology to develop innovative solutions for our contact centers.
- Bring your AWS and Salesforce experience to help State Farm transform the way it's contact centers handle business today and directly impact customers and agents.
- Develop creative technology solutions for business problems.
Other
- Qualified candidates will be residing within a 180-mile radius of our hub locations will be classified as a Hybrid employee.
- Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B Visa) for this opportunity.
- Proven track record in creative problem solving
- Broad knowledge/familiarity of State Farm business processes
- Ability to navigate the organization and collaborate with others
