Deloitte Services LP seeks a Lead Software Solutions Specialist to understand functional and technical requirements, underlying business drivers and issues, and translate business requirements into effective solutions that promote high performance and optimal user experience.
Requirements
- coordinating the migration of code between ServiceNow instances, including code reviews, and deployments to production for scheduled go-lives and monitoring ServiceNow performance and processes, including performance, stability, and maintaining KPIs;
- creating and deploying feedback mechanisms for end users, including analyzing results, making recommendations for process improvement, and implementing changes;
- supporting day-to-day technical administration, including release management, coordinating platform upgrades/functional updates, analyzing log files, configuring file changes, updating installation and configuration documents, performing validation/testing, managing change control and performing technical issue/problem resolution as level III support;
- working with business and technical teams to design and build workflows that manage, enhance, and/or improve internal processes and conducting research into software application products and services in support of development and purchasing efforts;
- developing system integrations and process automation utilizing the platform's workflow capabilities;
- creating reports and dashboards on the ServiceNow platform to meet internal customer and business needs and integrating plug-ins to extract and analyze data for client audit purposes;
- configuring business rules, user interface (UI) policies and actions, client scripts, and access control lists (ACLs), including writing advanced scripting, including CSM, ITOM, Perspectium, Snowmirror, Project Portfolio Management (PPM), HRSD Administration, and ServicePortal;
Responsibilities
- Interact directly with product owners, technical leads, architects, project managers and business stakeholders to understand functional and technical requirements, underlying business drivers and issues.
- Understand and translate business requirements into effective solutions that promote high performance and optimal user experience.
- Define customized solutions when necessary to deliver on business requirements.
- Develop solutions using workflows and triggers.
- Customize solutions using custom objects, workflows, page layouts, and fields.
- Build solutions that promote data integrity and comply with best practices and firm’s risk and brand protection guidelines.
- Support all phases of the development lifecycle including analysis, development, and testing.
Other
- Eighteen (18) months of experience as a Lead Software Solutions Specialist or a related occupation gaining experience in ServiceNow development.
- Hours: M-F, 40 hours/week;
- If offered employment, must have legal right to work in U.S.
- providing guidance to junior team members and coordinating team activities both onsite and overseas.
