Pacific Life needs to ensure that its engineering teams can efficiently and effectively adopt changes in technologies and processes to support a constantly evolving business environment and strategic direction, driving continuous improvement and long-term success.
Requirements
- Hands-on experience with a range of delivery services technology such as Git, Artifactory, Azure DevOps, or similar tooling.
- Development experience in at least 1 modern language including but not limited to Python, JavaScript/React framework, Golang
- Understand secure software development lifecycle and able to integrate change management activities within the SDLC framework to ensure smooth transition in software development projects
- Experience in managing IT change processes for platform or infrastructure including system upgrade, software implementation and/or infrastructure migration
- Strong experience in assessing and mitigates risk associated with IT major system changes to minimize disruption to business operations
- Ability to communicate effectively vertically and horizontally within the organization about technical strategy in clear, concise, understandable terms appropriate to the audience technical understanding and expertise.
- Strong understanding of change management principles, methodologies and best practices (e.g Kotter’s 8-step process, or Prosci ADKAR etc.)
Responsibilities
- Assess potential effects and impact of proposed changes on engineering teams and stakeholders. Identify and document areas of impact and ensure that all aspects are considered
- Create comprehensive change management plans that align with project and engineering goals and impact analysis
- Perform change readiness assessments on team(s), identify gaps and incorporate plans to address them.
- Proactively identify potential risks and resistance to change. Collaborate with the appropriate stakeholders to develop mitigation strategies to address and manage these risks
- Map out key stakeholders and understand their influence and impact on the change process. Collaborate with project/product owner(s) to develop stakeholder engagement strategies to ensure their support and involvement.
- Ensure alignment between project/product goals and change management objectives.
- Partner with Product/Project managers to ensure that change management activities are aligned with overall project/product governance. Stay informed about timelines, milestones and deliverables and provide regular updates on the status of change management initiatives.
Other
- 12+ years of experience in managing and implementing changes for software engineering products and projects.
- Excellent communication and interpersonal skills with the ability to influence and build consensus across different teams and stakeholders.
- Ability to write clear, concise, and comprehensive documentation.
- Proven leadership capabilities with experience in coaching and mentoring others through change. Ability to drive for continuous improvement.
- A systematic problem-solving approach, coupled with strong communications skills and a sense of ownership and drive
