The Lead Technical Product Adoption role drives the successful implementation and integration of new products, features, and technologies for both customers and internal teams at Quest Diagnostics
Requirements
- 7+ years’ experience with adult learning, customer experience and adoption, instructional design, curriculum development and performance improvement
- 5+ years in a healthcare industry with healthcare technology experience
- 5+ years of hands-on experience developing formalized business and software education and training through traditional and Agile development lifecycles
- Exemplify digital dexterity with technology suites such as: Articulate, Vyond, Adobe Captivate, Lectora, MS Office, MixPanel, Adobe Creative Suite
- Knowledge of digital product management and implementation processes
- Familiarity with product adoption platforms (i.e. MixPanel)
- Basic HTML coding skills
Responsibilities
- Develop customer and O2C adoption strategies and best practices for technology rollout and utilization
- Coach peers and business partners on learning and adoption strategies
- Partner with the business to provide product demos to support user understanding of features and functionality
- Gather implementation requirements from clients and business partners and facilitate the implementation process
- Oversee all aspects of the implementation process, external and internal, including scheduling, training and cross-functional coordination
- Identify and mitigate risks and obstacles during implementation
- Track and monitor progress of new enrollments and adoption
Other
- Exceptional communication skills — adept in presenting to varied audiences, creating clear and engaging slides, and delivering concise written and verbal messages
- Strong collaboration skills — able to work cross-functionally in matrixed teams and build effective relationships with both internal stakeholders and customers
- Strategic and analytical thinker — skilled at interpreting customer feedback, identifying patterns, and making data-driven recommendations
- Project management expertise — capable of managing multiple priorities and timelines while staying organized and focused
- High integrity and ethical standards, trusted to represent the company with professionalism and accountability
- Travel to one of the following locations; Secaucus NJ, Lenexa KS, Dallas TX, Tampa FL, Dallas TX, Schaumburg IL for hybrid work
