Versaterm is seeking a Lead User Experience Researcher to drive research strategy and insights across their public safety product ecosystem, ensuring products align with the needs of first responders and agency personnel, and to uncover user pain points, inform product direction, and shape intuitive, effective user experiences.
Requirements
- 6–10+ years of experience conducting UX research for digital products, with at least 2–3 years in a senior or lead capacity.
- Deep experience with a broad range of qualitative and quantitative research methods.
- Proven ability to translate complex research findings into clear insights and strategic product recommendations.
- Strong understanding of user-centered design, interaction patterns, and usability principles.
- Experience conducting field research or working with complex, real-world workflows.
- Familiarity with accessibility standards and inclusive research practices.
- Ability to run mixed-methods studies and triangulate insights across data sources.
Responsibilities
- Lead the development of research strategy, methodologies, and study plans that support product and experience goals.
- Conduct a wide range of research activities including interviews, contextual inquiry, ride-alongs, surveys, usability testing, diary studies, and field observations.
- Synthesize qualitative and quantitative findings into clear, actionable insights that shape product strategy, requirements, and design decisions.
- Partner with Product Designers to support early concept exploration, user journey mapping, and experience validation.
- Collaborate with Product Managers to prioritize research needs and integrate insights into roadmaps and product planning.
- Build strong relationships with public safety agencies to support ongoing field research and longitudinal studies.
- Present research findings to cross-functional teams, executives, and stakeholders with clarity and persuasive storytelling.
Other
- Excellent storytelling, presentation, and communication skills.
- Ability to work collaboratively with product, design, engineering, and executive teams.
- Strong organizational and project management skills, with the ability to independently lead large research initiatives.
- Experience in public safety, healthcare, transportation, or other mission-critical environments.
- Candidates must successfully pass a comprehensive, fingerprint-based background check.
