Versaterm is seeking to drive research strategy and insights across their public safety product ecosystem to ensure their products align with the needs of first responders and agency personnel.
Requirements
- Deep experience with a broad range of qualitative and quantitative research methods.
- Proven ability to translate complex research findings into clear insights and strategic product recommendations.
- Strong understanding of user-centered design, interaction patterns, and usability principles.
- Experience conducting field research or working with complex, real-world workflows.
- Familiarity with accessibility standards and inclusive research practices.
- Ability to run mixed-methods studies and triangulate insights across data sources.
- Background in human-computer interaction, cognitive psychology, anthropology, or a related field.
Responsibilities
- Lead the development of research strategy, methodologies, and study plans that support product and experience goals.
- Conduct a wide range of research activities including interviews, contextual inquiry, ride-alongs, surveys, usability testing, diary studies, and field observations.
- Synthesize qualitative and quantitative findings into clear, actionable insights that shape product strategy, requirements, and design decisions.
- Partner with Product Designers to support early concept exploration, user journey mapping, and experience validation.
- Collaborate with Product Managers to prioritize research needs and integrate insights into roadmaps and product planning.
- Develop, manage, and scale research operations including participant recruitment, protocols, ethical practices, and data management.
- Establish and promote best practices for user research across the organization.
Other
- 6–10+ years of experience conducting UX research for digital products, with at least 2–3 years in a senior or lead capacity.
- Excellent storytelling, presentation, and communication skills.
- Ability to work collaboratively with product, design, engineering, and executive teams.
- Strong organizational and project management skills, with the ability to independently lead large research initiatives.
- Must successfully pass a comprehensive, fingerprint-based background check and obtain and maintain all required security clearances.
