OKX is looking to establish foundational research standards, strategy, and operating models to drive evidence-based product decisions across their trading, payments, and AI-powered capabilities.
Requirements
- 10+ years UX research experience including strategic insight leadership for complex product ecosystems.
- Proven ability to turn customer insight into strategic outcomes, including improved adoption, engagement, conversion, retention, or market expansion.
- Demonstrated experience influencing roadmap trade-offs, investment decisions, and performance metrics.
- Mastery of qualitative and quantitative methods with strong methodological judgment.
- Experience in regulated, data-intensive environments such as fintech, crypto, payments, or trading platforms.
- Success working across global markets and culturally diverse audiences.
- Research involving AI-assisted decision-making or human-AI interaction.
Responsibilities
- Design and implement the foundational research strategy and scalable working model for the discipline.
- Lead end-to-end research that guides high-stakes product decisions, including planning, recruiting, moderation, analysis, synthesis, and activation.
- Translate research into clear decisions, opportunity sizing, and prioritization that deliver measurable product and business improvement.
- Influence inflection points in product strategy, ensuring insight reduces risk and accelerates successful outcomes.
- Conduct research reflecting cultural, regulatory, and behavioural differences across US, EU, Brazil, and UAE user populations.
- Partner with Data Science, Analytics, and Strategy to create evidence-backed recommendations that resonate with executives.
- Leverage behavioural datasets to triangulate and validate findings and sharpen differentiation.
Other
- Bachelor’s or advanced degree in HCI, Psychology, Anthropology, Sociology, Behavioural Science, or closely related field.
- Exceptional executive communication, strategic framing, and insight storytelling skills.
- Ability to operate in dynamic, fast-moving environments with clarity and leadership.
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
