Wander is transforming the short-term rental industry and needs to drive insight across the full product lifecycle to improve conversion, satisfaction, and retention.
Requirements
- 5+ years in UX Research (consumer product, marketplace, e-commerce, or travel preferred), including leading complex, multi-method projects.
- AI-native: Comfortable and effective using AI for research planning, recruiting, note-taking, transcription, synthesis/tagging, repository hygiene, insight summarization, and lightweight prototyping or survey/script generation. Skilled at prompt design, evaluating model outputs, and applying judgment/ethics around privacy and bias.
- Mastery of moderated & unmoderated testing at speed and scale; confident on camera and excellent at facilitation.
- Tool fluency: UserTesting.com, Maze, Hotjar/FullStory; plus experience with Lookback, UserZoom, dscout, Qualtrics/Typeform/SurveyMonkey a plus.
- Systems thinker & organizer: You’ve built or overhauled research ops and repositories; you make insights searchable and sticky.
- Data-literate: Comfortable pairing qual with product analytics; basic SQL or strong collaboration with Data is a plus.
- Clear communicator: Sharp writing, impact-focused storytelling, strong stakeholder management in an async-first environment.
Responsibilities
- Build the function: Define our research strategy, operating model, and standards; create templates, playbooks, and an insights repository (e.g., Dovetail/Notion/Airtable).
- Plan & run studies end-to-end: Problem framing, method selection, screeners, recruiting, moderation, analysis, and storytelling.
- Execute across methods: Moderated/unmoderated usability, concept & prototype tests, JTBD/qual interviews, diary/field studies, surveys, card sorts/tree tests, benchmark studies.
- Triangulate insights: Combine behavioral analytics (Hotjar/FullStory), product data (e.g., Mixpanel/Amplitude/GA4), and qualitative findings for crisp, prioritized recommendations.
- Scale research ops: Participant panel, incentive workflows, compliance/consent, tagging taxonomy, and knowledge management.
- Influence strategy: Translate insights into roadmaps with measurable outcomes; partner closely with PM/Design on problem definition, hypotheses, and success metrics.
- Champion the customer: Enable non-researchers with training and lightweight toolkits; raise research quality across the org.
Other
- Own the founding research charter and shape product direction end-to-end.
- Work in a category with rich, real-world problems and measurable business impact.
- Fully remote, async-first culture.
- Competitive salary, equity, and comprehensive benefits (health, dental, vision, 401(k)) with strong growth opportunities.
- Willingness to do occasional field visits/user sessions at properties or partner sites.
