Meta is looking to improve efficiency and quality within Global Operations and Scaled Operations teams by developing and implementing effective Learning and Knowledge Management strategies and solutions, with a focus on AI-enhanced learning.
Requirements
- Experience using Generative AI (GenAI) for content development or personalization
- Familiarity with AI tools such as Gemini, Notebook LM, Figma Native AI, and Figma Make
- Knowledge of current and emerging learning technologies, including AI focused platforms, digital learning tools, and knowledge management systems
- Solid understanding of adult learning principles, performance consulting, instructional design, and knowledge management
- Certification or formal training in AI, machine learning, or digital learning technologies
- Performance Thinking Practitioner certification
- Five Moments of Need Certification
Responsibilities
- Apply AI tools and technologies (e.g., GenAI, Gemini, Notebook LM, Figma Native AI) to develop and personalize learning and knowledge solutions, enhancing efficiency and quality
- Support the integration of AI training tools with human learning processes
- Stay informed about innovations in AI, machine learning, and digital learning technologies, and share relevant insights with team members
- Work with Subject Matter Experts (SMEs) and cross-functional partners to analyze and curate learning content and data
- Assist in designing assessment blueprints and tools to measure the effectiveness of learning programs and performance support solutions
- Collaborate with GO Learning and Knowledge Management teams and SO teams to support the development and implementation of Learning and Knowledge Management strategies
- Conduct Performance Needs Analysis (PNA) and Rapid Workflow Analysis (RWA) to provide data-driven insights for learning, knowledge, and performance support solutions
Other
- 4+ years of experience in learning and development within an operations-focused organization
- Demonstrated experience with effectively communicating and collaborating across a wide range of varied stakeholders
- Proven experience working in a Trust and Safety environment
- Facilitate learning interventions that align with business objectives and support team goals
- Communicate the impact of learning solutions on business outcomes
