Meta is looking to solve performance gaps within teams in Global Operations by developing and implementing effective Learning and Knowledge Management strategies.
Requirements
- 5+ years of experience in learning and development within an operations organization
- Proven experience in Trust and Safety
- Demonstrated understanding of adult learning principles, performance consulting, instructional design, and knowledge management
- Experience in designing and developing reusable content objects using AI
- Performance Thinking Practitioner Certification
- Five Moments of Need Certification
- Facilitation Certification
Responsibilities
- Conduct Performance Needs Analysis using the Six Boxes approach to provide data-driven recommendations to the business
- Perform Rapid Workflow Analysis (RWA) to design appropriate learning and performance support architectures
- Rapidly design, develop, and facilitate Minimum Viable Product (MVP) learning and performance support solutions
- Architect production workflow onboarding curriculums based on insights from PNA and RWA
- Lead large-scale projects, managing FTEs, Contractors (CWs), and Vendors involved in designing and developing learning and performance support content
- Collaborate with Subject Matter Experts (SMEs) to discover and analyze learning content and data
- Design assessment blueprints and develop assessments to effectively measure the success of learning programs and performance support solutions
Other
- Partner with GO Learning and Knowledge Management Leads and SO teams to develop and maintain comprehensive Learning and Knowledge Management strategies for GRO and GO employees
- Facilitate business critical learning and leadership interventions
- Adopt AI technologies to drive significant continuous improvements in efficiency and quality
- Demonstrated leadership, communication, and experience working effectively and influencing a broad range of stakeholders
