Developing and implementing effective Learning and Knowledge Management strategies for Global Operations at Meta
Requirements
- Demonstrated understanding of adult learning principles, performance consulting, instructional design, and knowledge management
- Experience in designing and developing reusable content objects using AI
- Proven experience in Trust and Safety
- Experience in learning and development within an operations organization
- Five Moments of Need Certification
- Facilitation Certification
Responsibilities
- Conduct Performance Needs Analysis using the Six Boxes approach to provide data-driven recommendations to the business
- Perform Rapid Workflow Analysis (RWA) to design appropriate learning and performance support architectures
- Rapidly design, develop, and facilitate Minimum Viable Product (MVP) learning and performance support solutions
- Architect production workflow onboarding curriculums based on insights from PNA and RWA
- Lead large-scale projects, managing FTEs, Contractors (CWs), and Vendors involved in designing and developing learning and performance support content
- Design assessment blueprints and develop assessments to effectively measure the success of learning programs and performance support solutions
- Facilitate business critical learning and leadership interventions
Other
- 5+ years of experience in learning and development within an operations organization
- Demonstrated leadership, communication, and experience working effectively and influencing a broad range of stakeholders
- Collaboration and cross-functional collaboration experiences
- Ability to work with a broad range of stakeholders
- Equal Employment Opportunity and Affirmative Action employer
