Quest Diagnostics is looking to support and maintain their cloud-based enterprise Laboratory Information Management System (LIMS) which is used to manage clinical data produced by diagnostic NGS assays.
Requirements
- Familiarity with relational databases and ability to read and write SQL queries.
- Experience working with StarLIMS or another enterprise LIMS.
- Familiarity with scripting languages, HTML, or JavaScript.
- Experience creating dashboards or reports in tools such as Crystal Reports.
- Exposure to laboratory workflows, NGS technologies, or regulated environments.
- Minimum 2 years professional experience supporting enterprise applications or databases.
Responsibilities
- Serve as the first line of support for production system issues reported by users; investigate, resolve, or escalate as appropriate.
- Monitor, triage, and track incidents, ensuring timely communication and resolution.
- Assist with configuration and testing of functionality within our cloud-based StarLIMS v12 environments.
- Support development of reports and dashboards in StarLIMS and associated tools (Advanced Analytics, Crystal Reports, QBE).
- Collaborate with business analysts, laboratory SMEs, and senior engineers to translate user requests into functional technical solutions.
- Provide technical support during software validation activities and production use.
- Maintain accurate technical documentation in compliance with regulatory requirements.
Other
- Assist with system configuration, reporting, and development tasks under the guidance of more senior engineers.
- Collaborate with cross-functional technical and scientific stakeholders to ensure smooth day-to-day operations of enterprise applications that support laboratory workflows.
- Act as the first point of contact for production system issues reported by end users, helping to triage, troubleshoot, and resolve problems—or escalate them to the appropriate teams when needed.
- Excellent troubleshooting and communication skills, and a strong desire to grow their technical expertise while supporting critical business operations.
- occasional weekend work to satisfy project timelines and end-user support.
