Frost is looking to solve problems related to loan research and dispute resolution, specifically investigating and determining the proper resolution of disputes from various Credit and Consumer Financial Protection Bureaus.
Requirements
- Proficient in Microsoft computer applications
Responsibilities
- Process loan maintenance request submitted directly or indirectly by consumers
- Investigate Indirect and Direct Credit Bureau disputes. Thoroughly review entire loan history and identify/validate any transactions that would affect the customer’s reported pay status
- Determine and document appropriate account maintenance and/or resolutions. Report findings back to the customer in accordance with regulations
- Prepare, reconcile, and submit mortgage loan information to Accounting for reconciliation purposes
- Assist with creating, updating, and maintaining department procedures
- Communicate with consumers verbally or in writing to address requests or concerns
- Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
Other
- 2+ years loan experience
- Excellent written and verbal communication skills
- Detail oriented
- Ability to meet deadlines
- Medical, dental, vision, long-term disability, and life insurance
