Powerfront Inc. is seeking a motivated individual to provide a high level of service for their luxury clients, leveraging their Ai powered INSIDE™ Ai Customer Visual Engagement Platform to revolutionize customer interaction for industry titans.
Requirements
- 3-5 years experience in an online support environment
- 1-3 years experience working with a luxury brand
- Exceptional customer service, active listening, and communication skills
- Understanding of company products, services, and policies
- Proficiency with computers, internet, and strong typing skills
- Ability to empathize and diffuse tense situations
- Knowledge of customer service best practices
Responsibilities
- Support Powerfront clients by exhibiting exceptional and current knowledge of products and resources
- Engage with our clients’ customers to deliver a white glove customer experience
- Ensure superior service by addressing concerns, demonstrating empathy, and resolving problems in real-time
- Communicate in a manner that keeps customers interested and loyal to the client
- Establish and nurture meaningful customer relationships by providing courteous and professional customer service and building trust
- Implement strategies that encourage customer retention and engagement
- Foster an authentic approach to the omnichannel customer experience and build long term relationships with customers by personalizing the process at every touchpoint
Other
- Embraces a culture of customer obsession and client-first mindset
- Has a passion to connect with people and cultivate personalized relationships
- Is a dynamic and resourceful service representative who possesses elevated interpersonal skills and the ability to consistently deliver memorable moments to every customer
- High school diploma or equivalent
- Work as a team player and partner with collegues, foster open and constructive communication to ensure consistent exceptional experience and contribute to a positive working environment
