Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth.
Requirements
- 3+ years of experience in AI/ML
- Strong coding skills in Python and familiarity with libraries like LangChain or Transformers
- Interest in LLMs, agents, and the evolving open-source AI ecosystem
- Experience with open-source LLMs (LLaMA, Mistral, etc.)
- Basic understanding of vector search, RAG, and prompt engineering concepts
- Contributions to AI side projects or GitHub repos
- Exposure to vector databases or retrieval pipelines (e.g., FAISS, Pinecone)
Responsibilities
- Assist in building LLM-powered agents for internal tools and customer-facing products
- Support prompt engineering, retrieval-augmented generation (RAG), and tool integrations
- Collaborate on experiments with open-source and commercial LLMs (e.g., GPT, Claude, Mistral)
- Help implement and evaluate reasoning, planning, and memory modules for agents
- Work closely with senior engineers to deploy and monitor AI features in production
Other
- Eagerness to learn, experiment, and grow in a fast-paced environment.
