The company is looking to create highly efficient and magical support experiences for customers by leveraging the power of data and AI.
Requirements
- Knowledge of latest ML algorithms such as GenAI, NLP, CV, recommendation systems.
- Coding chops, clean, elegant, bug-free code in languages like Java, GO
- Deep knowledge of NLP theory and an understanding of the latest innovations in Generative AI
Responsibilities
- Build GenAI powered customer support assistants through prompt engineering 3P LLMs or fine-tuning custom LLMs.
- Work with stakeholders across engineering, product and data science to understand product requirements, prototype, iterate and launch GenAI assistants in production.
- Explore novel ideas and innovative solutions that can lead to a step change in our products
Other
- Master's or PhD degree in Computer Science or closely related field.
- Strong desire to learn and grow, while building the best-in-class systems
- Contributed to the broader technical community through tech talks, publications, open source projects, or other ways.
- Have a proven track record working across an organization not just across teams.
