Huron is looking for a Workday Technical Sr. Associate to support their managed services clients by ensuring timely resolution of client issues, maintaining strong client relationships, and delivering exceptional service quality in Workday HCM/ERP.
Requirements
- Substantial and measurable delivery within the technical and reporting workstreams during implementations or production support
- Familiarity with databases, reporting tools, and data analysis
- Must have extensive building and troubleshooting of Studio experience
- Current Workday Reporting, Advanced Reporting, Integration and/or Studio certification
- 4+ years of hands-on experience developing Workday Integrations, using the following technologies: Web Services (REST and/or SOAP), XML, XSLT, Workday Studio, EIB, Workday Cloud Connect
- 4+ years of hands-on experience in a Workday reporting role using the various tools from simple to complex reports and experience with enterprise reporting tools
- Strong knowledge and experience with the Workday security model
Responsibilities
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
- Provide support to the Workday-managed services team, including troubleshooting and problem resolution.
- Monitor service performance metrics and assist in implementing strategies for continuous improvement.
- Stay up-to-date with the latest Workday updates and industry trends to provide informed support to clients.
- Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
- Prepare and present regular reports on service performance and client satisfaction to senior team members.
Other
- Excellent communication skills, oral and written, and the interpersonal skills needed quickly to establish relationships of trust and collaboration
- Strong analytical skills used to translate information and requirements into documentation and solution design
- Ability to train and participate in the professional development of Huron staff in both project-management and technical dimensions
- Excellent time-management and prioritization skills
- Strong analytical and problem-solving skills and experience with tools such as Excel and Access used to translate information and requirements into documentation and solution design
