The Office of Human Rights in Pinellas County needs to improve its service delivery and ensure compliance with state and federal laws by analyzing data, creating visualizations, conducting quality reviews, and providing insights to shape critical decisions and improve lives.
Requirements
- Progressive experience in management, operations, administrative analysis work, or quality assurance that includes one (1) year of program/project management, management operations, or information technology project systems experience including team leader or supervisory training.
- Experience using data analytics software including Power BI, SQL or Tableau preferred.
- Experience with developing, maintaining, & managing data platforms to load, transform, extract, manipulate, and automate complex data sets and analytics preferred.
- Experience in project and data management, quality assurance, analysis, presentation, and reporting.
- Experience with planning, strategic and operational, including development of performance measures.
- Experience working with human services data and evaluating programs.
- Knowledge of operations research and systems analysis.
Responsibilities
- Collaborate with stakeholders to understand data needs, perform comprehensive analysis, identify meaningful trends, and provide clear, actionable recommendations to leadership and the community.
- Design, build and maintain interactive dashboards and reporting tools that track program performance, compliance and outcomes.
- Support department strategic planning by aligning goals with data-driven insights and performance measures.
- Conduct reviews of internal operations and contracted programs to ensure adherence to policies, standards, and performance metrics.
- Prepare clear, concise reports and presentations that translate findings into actionable recommendations.
- Use creativity, technical expertise, and data-driven thinking to design dashboards, implement tools, and refine quality assurance processes.
Other
- Possession and maintenance of a valid Florida Driver's License.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Knowledge of social service programs and delivery.
- Experience in strategic planning, logic models, program research and evaluation
- Ability to work flexible schedules as necessary.
