Reimagine how the business runs by integrating AI and automation into core processes, identify high-impact opportunities, redesign workflows for scalability and resilience, and partner across technology and business teams to drive measurable results.
Requirements
- Deep expertise in business process reengineering, operational excellence, and intelligent automation.
- Strong understanding of AI/ML technologies and their application in business workflows.
- Experience leading large-scale transformation initiatives in complex, matrixed organizations.
- Proficiency in process modeling tools, automation platforms (e.g., RPA), and performance analytics.
- Familiarity with enterprise architecture principles and change management practices.
- Experience in AI-driven transformation or enterprise technology programs is strongly preferred.
- Certifications in Lean Six Sigma, BPM, or intelligent automation platforms are a plus.
Responsibilities
- Lead enterprise-wide efforts to reimagine and redesign business processes for AI integration and automation.
- Identify high-impact opportunities for process optimization that align with strategic goals and enterprise architecture.
- Partner with data science, engineering, and IT teams to embed AI capabilities into redesigned workflows.
- Ensure that reengineered processes are scalable, resilient, and aligned with responsible AI principles.
- Apply Lean, Six Sigma, and design thinking methodologies to drive continuous improvement.
- Establish process documentation standards and governance for AI-enabled workflows.
- Monitor performance of reengineered processes and iterate based on feedback and analytics.
Other
- Serve as a trusted advisor on process transformation, foster cross-functional collaboration, and guide a team of experts to deliver continuous improvement.
- Collaborate with Finance, Technology, Compliance, and Risk teams to ensure alignment with enterprise controls and investment priorities.
- Represent the AI Hub in enterprise forums focused on operational transformation and digital innovation.
- May lead a team of process analysts, automation specialists, and transformation consultants.
- Excellent communication and stakeholder engagement skills.
