Optimum is seeking to enhance its telecommunications infrastructure by implementing an AI-driven operations platform to improve operational efficiency, reduce incidents, increase automation, and elevate customer experience.
Requirements
- Deep understanding of network infrastructure, cloud platforms, and ITSM tools
- Strong experience with AIOps platforms and AI/ML integration in Ops environments
- Familiarity with Low Code/No Code development environments such as ServiceNow, Power Platform, Appian, etc.
- Hands-on experience with scripting and automation tools (Python, Ansible, etc.) is a plus
- Minimum 10 years in Telecommunications or Technology industry with a strong focus on Operations, Automation, and Network/IT systems.
- ITIL, AI/ML certifications, DevOps or related credentials.
Responsibilities
- Lead the AIOps Strategy: Develop and execute the AIOps roadmap in alignment with the company’s automation and digital transformation goals.
- Deploy and own a new AIOps Platform in the Optimum environment, fully integrate it per network, architecture, and security standards, develop use cases and work with stakeholders and partners to implement them.
- Design and deploy AI/ML-based solutions to automate operational workflows in Network and IT environments.
- Collaborate with Network Engineering, IT, DevOps, and Service Assurance teams to identify operational pain points and implement proactive solutions.
- Leverage LCNC platforms to enable rapid solution development and empower non-technical teams to automate processes.
- Drive intelligent alerting, root cause analysis, and self-healing mechanisms to reduce MTTR (Mean Time to Repair) and incident volumes.
- Integrate monitoring tools and AI engines to provide real-time visibility and predictive analytics for network and IT systems.
Other
- Proven ability to lead cross-functional teams, manage projects, and communicate effectively with stakeholders at all levels.
- Resourceful, collaborative, team-oriented and passionate about delivering consistent excellence.
- Manage and Mentor a team of engineers and developers, fostering a culture of innovation, accountability, and continuous learning.
- Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law.
