Glean is seeking a leader to ensure customers' end-users successfully adopt and derive meaningful value from Glean's AI solutions, driving high-impact customer enablement and business value realization
Requirements
- 4+ years of experience in customer-facing, consultative roles with an AI/data/enterprise SaaS company
- Demonstrated ability to lead teams and drive business transformation through technology adoption
- Strong data fluency; comfortable with adoption/ROI metrics and business KPIs
- Understanding of modern AI capabilities (prompting, agent workflows, LLMs)
- Proven product sense and ability to maximize the impact of complex software platforms
- Experience facilitating workshops and change management programs for business transformation
Responsibilities
- Manage the employee lifecycle for a team of AI Outcomes Managers
- Develop a set of Glean prescriptive adoption playbooks
- Partner cross-functionally with other leaders of the customer organization
- Synthesize feedback and business insights from the field, influence Glean's product roadmap
- Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
- Serve as a thought leader and subject matter expert on AI outcomes and user transformation
Other
- Excellent problem-solving skills and ability to communicate effectively with diverse audiences
- Consultative, creative, and motivated mindset
- Ability to work in a hybrid environment (3 days a week in office)
- 4+ years of experience in management consulting, customer success, business transformation, product management, or solutions consulting
- Bachelor's degree or equivalent experience
