Robert Half is seeking a Manager, Business Systems Analysts to lead a team responsible for analyzing, documenting, and improving complex business processes and systems that support core operational objectives. The role aims to ensure the delivery of high-quality system requirements and solutions by a team of BSAs, fostering talent and aligning efforts with organizational goals.
Requirements
- Experience in eliciting, documenting, and validating business requirements.
- Experience managing a team using most of the following: structured business analysis, competency modeling, project planning, performance metrics, data modeling, information engineering, mathematical model building, sampling, and resource planning.
- Experience managing a team responsible for analyzing and designing multi-tier business applications.
- Experience managing teams responsible for analyzing complex enterprise-class application environments (e.g., ERP, SaaS, Finance & Accounting, or other back-office applications) utilizing Java, J2EE, Web Services, etc.
- Hands-on experience with Salesforce systems is required, including working knowledge of Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.
- Salesforce Administrator certification and cloud platform certifications (e.g., AWS, Azure, Google Cloud) are preferred.
- Proficiency in SQL and SOQL, with the ability to write and interpret queries across both relational and Salesforce databases.
Responsibilities
- Oversee the team’s work in analyzing, documenting, and improving complex business processes and systems that support core operational objectives.
- Ensure the delivery of high-quality system requirements and solutions.
- Establish and maintain standards for business analysis best practices, tools, and documentation across the team.
- Collaborate with business stakeholders to define clear, actionable requirements that align with company priorities.
- Participate in strategic planning and roadmap development for business systems and technology initiatives.
- Act as a liaison between business and technical teams, helping translate business needs into scalable system solutions.
- Ensure documentation of all business requirements, workflows, and system functionality is accurate, consistent, and current.
Other
- Lead, manage, and mentor a team of Business Systems Analysts, fostering a high-performance, collaborative culture.
- Define team goals and KPIs aligned with business objectives; track performance and provide ongoing coaching, feedback, and development opportunities.
- Serve as a trusted partner to business owners, engineering, QA, and PMO teams to align efforts and drive shared outcomes.
- Ensure BSAs maintain strong working relationships and effective communication with internal and external partners.
- Bachelor’s Degree in Computer Science, MIS, Engineering, Math, or equivalent experience of 5+ years in a software development environment working in a leadership capacity managing 4+ employees.
