Tokyo Electron U.S. Holdings Inc. is seeking a Manager, Business Systems to provide systems analysis and support to business stakeholders using CRM solutions, translate business needs into technical specifications, and ensure business requirements are met through design, quality assurance, and implementation.
Requirements
- Experience with SQL, TSQL and other query languages
- Experience with CRM Automation (Ex. SalesForce, MSFT Dynamics)
- Experience with low-code development such as PowerPlatform
- Experience managing large scale automation jobs to ingest and update data with ERP and Other Satellite systems
- Experience with Administration, Config and designing Sales and Service engineer Workflows
- understanding on Integrations between ERP and other Satellite systems such as, File based, API based, PI/PO.
- understanding of Cloud Technologies like AWS, Azure, GCP
Responsibilities
- Provide systems analysis and support to business stakeholders using CRM solutions or willing to use it.
- Coordinate with business stakeholders to capture requirements and to translate them into multiple feasible recommendations or specifications.
- Create technical documents for proposed solution and issue resolution to take enough hands-off to development partners.
- Review design documents generated by the development partners.
- Supervise application administration duties performed by partners and provide suggestions or technologies to be improved.
- Troubleshoot and resolve outstanding issues from CRM systems.
- Build reports for our process improvement and work with Business team to build reports for the business operation visibilities.
Other
- Bachelor’s degree or equivalent in Information Technology, Information Systems or related field.
- 12 years of experience in IT or related occupation.
- Experience with project management
- Experience with Distrusted Systems and Software
- Experience being a Product Owner developing roadmaps, prioritization, driving multiple strategic initiatives
