ServiceNow seeks to deliver an exceptional customer experience for customers moving instances from Commercial Cloud to Hyper Scaler partners or purchasing Raptor Database option
Requirements
- Previous experience supporting Software as a Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) for enterprise customers
- Working knowledge of ITIL, preferably ITIL v3, specifically Change, Incident, and Problem Management
- Familiarity with ServiceNow or similar workflow product
- Background with systems engineering, systems administration, custom automations, lifecycle, or ad hoc project management is preferred
- Strong technical skills and an ability to learn new technologies quickly
Responsibilities
- providing day-to-day operational leadership to a team of Cloud Migration Managers
- delivering an exceptional customer experience for customers who have chosen to move their instances from Commercial Cloud to Hyper Scaler partners
- delivering an exceptional customer experience for customers who have recently purchased Raptor Database option
- providing transparent and confidence-inspiring communication to customers
- building critical partnerships with other teams within GCS and UTG
- aligning teams and collaborating with cross-functional stakeholders to deliver on multiple complex projects
- helping drive team and organizational goals while delivering on immediate operational demands
Other
- 8+ years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience
- 2+ years of experience managing a team within cloud infrastructure domain
- Ability to effectively communicate across all organizational levels to include executives, managers, peers, and customers
- Outstanding verbal, written and interpersonal communication skills
- Ability to work independently or lead in an ambiguous, fast-paced environment
