Netflix is looking to solve the problem of producing an amazing and diverse array of owned content that delights its expansive global audience by leveraging insights and research outcomes to guide the development of the world’s largest and most technically advanced content studio.
Requirements
- 10+ years leading mixed methods research supporting product innovation or development, such as ethnographic, user, enterprise, or design research, as well as approaches that may include conjoint analysis or the application of NLPs and LLMs for open-ended data
- Clear, demonstrable experience as a product researcher, experience strategist, service designer, or similar role, on a complex B2B workflow or enterprise tool suite with a proven record of seeing products from concept to delivery
- Experience in or passion for the television and filmmaking industry
- Experience managing a team of insights practitioners
Responsibilities
- Partner with Design, Product Management, Engineers, and Data Scientists to create a competitive advantage for Netflix
- Engage internal and external partners worldwide to uncover pain points, unmet needs, or workarounds that inspire innovations that support pitch evaluation, deal negotiation, and budgeting and planning for Netflix Studio
- Identify opportunities to establish new points of view on trends and insights, and develop new capabilities that evolve our emerging enterprise research function
- Partner with subject matter experts within machine learning and AI, finance, legal, strategy, and content creative, taking a systems-level view to craft research recommendations and synthesize workflow needs and user insights
- Serve as a partner for a growing design practice center, advising your colleagues on methodologies and best practices in implementing their own evaluative research
Other
- Ability to frequently travel between Los Angeles and Los Gatos to meet with stakeholders
- Effective verbal and written communication style, distilling complex multi-method research reports into understandable, compelling, and actionable insights
- Bachelor's, Master's, or Ph.D. degree (not explicitly mentioned but implied as a general requirement)
