Digital Realty is seeking a Manager Data Center Operations to oversee the execution of local data center operations at one or more data center properties, ensuring the highest level of availability and compliance with customer SLAs.
Requirements
- 10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with minimum of 5 years’ experience managing or leading data center operations teams in a large scale mission critical environment.
- Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.
- Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.
- Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring.
- Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments.
- Experience managing a change control environment.
- Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Visio or AutoCad.
Responsibilities
- Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
- Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards.
- Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
- Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers.
- Manages all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements.
- Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel.
- Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar.
Other
- Bachelor’s degree in electrical or mechanical engineering preferred.
- Strong interpersonal, presentation and communication skills.
- Strong organizational skills and detail oriented.
- Experience managing own budget and analyzing expenses.
- Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system.
