TELUS Digital is looking to solve complex technical challenges within Data & AI projects, specifically involving Machine Learning, Artificial Intelligence, Agentic AI, and other AI or Generative AI applications, by providing effective project leadership and management.
Requirements
- 5+ years of experience in partnering with professionals from Software, Data Science, and Data Engineering to address complex technical challenges, while addressing relevant business problems
- Familiarity with managing scope and delivering projects with Machine Learning, Artificial Intelligence, Agentic AI, and other AI or Generative AI applications
- Proven record of project leadership and management using agile approaches, and when applicable, other delivery methods
- Experience facilitating working sessions with client stakeholder groups and internal teams
- Guided projects composed of multidisciplinary teams, considering collaboration and feedback as key pieces for success
- Ability to clarify complex ideas and navigate ambiguity for your team and client
- Leverage AI-first tooling to optimize and accelerate your day-to-day work
Responsibilities
- Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plans and goals to create alignment and overall program delivery success
- Partner across teams to drive product development, own the creation of mission-critical products, and deliver desired outcomes
- Lean on your deep client services experience to provide effective decision-making on complex issues of scope, design, architecture, and process
- Deliver timely and tailored communication for various audiences: data & AI teams, engineering, product managers, marketing partners, and C-level executives
- Manage stakeholder expectations while tracking progress and reporting risks to higher leadership, ensuring to track mitigation approaches and progress metrics
- Optimize processes and use of time for your team while focusing on key client activities
- Be flexible and adaptive by applying appropriate project management frameworks that suit the customer and product
Other
- This role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays *, Thursdays).
- We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship.
- Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
- Account planning and growth activities
- Professional experience with Customer Experience and basic CX processes and KPIs.
