Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage.
Requirements
- at least 3 years of professional experience conducting user experience research in a corporate environment
- at least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
- at least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)
- at least 7 years managing user experience research in a corporate environment (preferred)
- at least 4 years experience working and influencing senior level executives (preferred)
Responsibilities
- collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps
- tracking research questions and insights within your portfolio
- maintaining a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business
- enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity
- directing and delegating work for more junior team members while also mentoring & helping to mature the overall research practice at Capital One
- leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action
- presenting work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels
Other
- relocation to Plano, TX is required if you're not located in the Dallas, TX area
- at least 3 years of professional experience
- at least a bachelor's degree (implied, not explicitly stated)
- Capital One will not sponsor a new applicant for employment authorization for this position
- travel requirements not explicitly stated, but possible
