Vercel aims to enable the world to ship the best products by providing developers with tools and cloud infrastructure for building, scaling, and securing a faster, more personalized web. This role is crucial for ensuring customer success, retention, adoption, and expansion by driving technical wins and measurable business outcomes for high-value customers.
Requirements
- Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
- Have designed or implemented scalable post-sales playbooks or customer coverage models
- Have hands-on experience with modern JavaScript frameworks, Next.js, Node.js, React, or related technologies
Responsibilities
- Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
- Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion.
- Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
- Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives.
- Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
- Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
- Analyze customer and team data to inform decisions and improve operational effectiveness
Other
- Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results.
- Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
- Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
- Empathy for developers and a passion for delivering exceptional developer experiences
- Strong collaborator and communicator who can align cross-functional teams around
