At American Express, the business problem is to evolve the strategy for Corporate Purchasing Card (CPC), evaluate innovative capabilities, and own the CPC P&L, while rethinking the strategy for Global Commercial Services' products.
Requirements
- Knowledge of procure-to-pay processes, tail spend and supplier payments is preferred
- Product management or management consulting experience is a plus
Responsibilities
- Drive product strategy rooted in customer needs, Amex’s competitive advantage, industry trends and business impact. Inform our global 3-year roadmap
- Develop end-to-end customer experiences and define business requirements, working closely with Product Development, pricing, risk, GCO and Technology teams
- Own customer research and product construct validation activities, including surveys, Field focus groups, customer interviews, and test & learns
- Interface with external partners and global Amex teams to bring products & enhancements to market
- Develop go-to-market and sales enablement strategies to increase product acquisition and incremental volume in the US and globally
- Own the product P&L and articulate key levers of growth and profitability
- Define and monitor metrics of success to inform backlog prioritization and customer insights
Other
- 3+ years of work experience
- Proactive, self-starter with excellent project management skills and the ability to manage multiple tasks effectively
- Strong collaboration and influencing skills - must be able to deliver results in an environment which requires a high degree of coordination and alignment working with Field organizations, internal partners across GCS and American Express
- Superior written and oral communication skills with the ability to communicate frequently with senior leadership and customers
- Bachelor's degree preferred
