At American Express, the Digital Workplace Team is undergoing a technology transformation to enhance colleague experience, boost productivity and collaboration, and improve the operational efficiency of service and infrastructure operations.
Requirements
- Extensive knowledge and experience of industry leading digital meeting capabilities, integration potential, industry & marketplace trends, and how these align to the colleague value proposition
- Extensive knowledge and experience product managing Enterprise SaaS meeting platforms (e.g. Webex, Zoom, Teams and Google Meet) and integration capabilities
- Familiarity with reporting/analytical applications
- Experience in delivering within Agile methodologies
- Proven track record managing large, complex features or products with multiple partners
Responsibilities
- Enhance, integrate, and implement capabilities that make every meeting exceptional and consistent across the enterprise.
- Bring deep expertise in Enterprise Meeting technologies and integrations, backed by a track record of delivering impactful, transformational solutions at scale.
- Collaborate with business leaders and partner with technology teams to co-create and deliver the product vision, drive the roadmap and backlog, actively participating in every phase of the iteration process, while being a champion of cross-functional collaboration.
- Translate data and sentiment driven requirements into crisp features for Agile teams to implement.
- Break complex problems into the value drivers that matter, identify opportunities for transformation, assess alternative solutions through rigorous industry research, and clearly articulate how every deliverable meets customer and colleague needs.
- Collaborates with colleagues, stakeholders, and partners, to define a product vision and strategy that is aligned with the high-level product roadmap with clearly defined business metrics (OKRs) and targets (KPIs).
- Partners with the design and technology teams to develop, test, deliver the defined capabilities, and rapidly iterate on new solutions.
Other
- 5+ years of experience as a Product Manager with proven track record in delivering results at pace alongside defining impactful product visions and strategies
- Bachelor’s Degree in related field required; advanced degree preferred
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
