American Express is looking to reimagine the Enterprise Customer Relationship Management Solutions (ECRMS) platform solution-delivery model to dramatically improve strategic agility, speed to market, effectiveness of delivery and transparency. The Product Manager will support and help create a compelling product vision, strategy and roadmap for the MerchantForce, the Salesforce CRM platform, and drive products and features from concept to launch.
Requirements
- 5+ years of experience in Product Management and/or Product Development preferred.
- A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.
- Passion for learning how complex systems and processes work, and how to make them better.
- Experience with agile and scrum software development methodologies desired.
- Prior experience Salesforce.com CRM tool a plus.
- Prior experience developing or enhancing CRM or other business technology platforms preferred.
Responsibilities
- Interacting with customers across the Blue Box, primarily within the Commercial and Merchant Sales and Account Development organizations, to identify needs, opportunities, and gaps, and solve problems.
- Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.
- Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., leads generated and worked, opportunities closed, user satisfaction.
- Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.
- Partner with cross functional teams to ensure training and readiness is in place prior to launch.
- Continually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction.
- Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the Salesforce.com platform.
Other
- Bachelor's degree required; Bachelor's (or comparable experience) in Business, Engineering, Computer Science, Economics or Marketing is highly preferred.
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
- High degree of organization, individual initiative and personal accountability.
- We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
