Ace Hardware is looking to define and shape the digital customer experience for their various digital properties, including acehardware.com, their consumer mobile app, and Ace Home Services, by managing a team of UX/UI designers to improve usability and identify new features.
Requirements
- 8+ years of experience in UX/UI design, visual or graphic design, digital product design, information architecture, interaction design, and other related UX/UI disciplines.
- 4+ years of experience leading and/or mentoring other UX/UI designers.
- Proven experience creating UX/UI designs for both web and mobile applications on iOS and Android operating systems.
- Deep knowledge on web and app user experience best practices and can clearly communicate and apply those practices to project work.
- Understands the ecommerce competitive landscape to inform UX design solutions.
- Experience creating user experiences for e-commerce businesses (ideally retail businesses).
- Experience creating wireframes, visual design comps and prototypes in Figma
Responsibilities
- Own the user experience for Ace Hardware’s digital properties; acehardware.com, consumer mobile app, and home services:
- Identify new features and enhancements needed to continually improve customer experience, based on quantitative and qualitative data.
- Assess and ensure the usability of new and existing features and advocate for change where & when needed.
- Work with Product Owners & Stakeholders to prioritize enhancements, build & manage the backlog, build roadmap strategic plans, determine size of UX effort estimates, and manage team resourcing needs
- Act as strategic thought leader for the UX/UI design & greater ecommerce team, by providing design feedback during review sessions, sharing best practices, providing direction to solve design problems, and ensuring the entire team is creating the best user experiences for Ace’s digital properties, while also helping with vision casting how the digital experience may evolve over longer time frames, based on consumer & market trends
- Create innovative and friction free user experiences for Ace Hardware’s digital offerings;: Capture and translates business requirements and user needs into innovative user experiences.
- Lead UX research initiatives
Other
- Ability to lead and navigate the UX Design Team through multiple projects at any given time, varying in size and complexity, without significant oversite from the Product/UX Director.
- Work within Agile/Sprint & Waterfall/Project based frameworks
- Resource plan and budget team’s bandwidth within project timelines & expectations
- You are a team player with great humility, yet a strong drive to win.
- MUST have a strong portfolio demonstrating past work experience and deliverables (e.g. visual designs, graphic designs, wireframes, user flows, site maps, research, etc.).
