Chronosphere is looking for an Engineering Manager to support engineering for one or two product development teams within the Developer Experience group. This role aims to improve the developer experience for Chronosphere's customers by leading projects focused on enhancing the lives of software engineers.
Requirements
- Familiarity with enterprise software and software as a service. We deliver a highly reliable service to demanding business customers, and you should understand how this impacts the way product is built, validated, released, and operated.
Responsibilities
- Be accountable for the reliability and performance of the team’s systems in production, and ensure that your team has the focus, tools, and processes needed to meet our reliability standards.
- Identify and remove impediments, fostering team efficiency.
- Support engineers working as “mini CEOs” who fully own customer and business problems based on strategic guidance from you and your partner in product management.
- Learn our product, the observability market, and what our customers need in an observability solution so that you can contribute to key product, prioritization, and design decisions.
- Partner with your product manager, UX designer, and engineering leaders to nurture a culture of experimentation that drives disciplined incremental delivery and a roadmap based on customer feedback.
- Collaborate with other engineering and product leaders on wider organizational initiatives.
- Collaborate and partner with sister teams to deliver on shared goals for the company.
Other
- Support and develop a team of engineers through all stages of their career via feedback, coaching, and performance management.
- Balance work across our individual contributors and help them do their best work by creating a healthy team environment.
- Develop strong feedback loops with stakeholders, including sales, account management, and support teams, to align team output with desired outcomes.
- Experience partnering with product and design to make key decisions based on a strong knowledge of your customers.
- Skills in setting up engineers for success on product development teams.
- Experience coaching and developing software engineers of varied backgrounds and levels.
- Ability to clarify ambiguous requirements and evolve them into actionable plans, driving team alignment and accountability.
- Empathy and an understanding of how to support engineers to do their best work.
- Ability to establish and change processes to empower the team to achieve their goals.
- A high level of organization and the ability to manage multiple ambitious, concurrent projects from initial concept through delivery and production support.
- Strong background in partnering with recruiting, making hiring decisions and closing hires, and building a diverse and inclusive team. We believe strongly that hiring is the responsibility of engineering management, and you should be able to demonstrate attracting, closing, and retaining engineers at multiple levels.
