Mastercard is looking to solve the business and technical problem of providing comprehensive support for products and services that require enhanced customer guidance in cross-border payments. This involves educating and supporting customers on integration aspects, partnering with various teams to deploy solutions efficiently, and equipping internal teams with the necessary knowledge and tools for scalable customer project execution.
Requirements
- API Expertise is required.
- Working knowledge of SQL, PL SQL and Oracle is preferred.
- Working knowledge of rest services is preferred.
- Working knowledge of cloud-based application development like PCF or AWS is preferred.
- Working knowledge of web development and technologies is preferred.
- Development experience of cryptography frameworks preferred.
- Good understanding and knowledge of Software Engineering Concepts and Methodologies is preferred.
Responsibilities
- Responsible for educating and supporting new and existing customers on the integration aspect of Cross Border Services product implementations including consultancy, training, testing, and customized production configurations.
- Partners with Global Product, Customer Delivery and TECH provide technical and product expertise support to customers throughout the lifecycle of the customer journey from pre-sales to production launch.
- Partners with Product Owners and Global Product Integrators to define requirements for product, process, and tool enhancements ensuring adherence to standards, processes, and best practices.
- Responsible to upskilling Regional Delivery teams with the technical knowledge required to best support our customers, through training, documentation, and tooling enhancements with a key focus on cross-border services.
- Support customers throughout the onboarding journey, including pre-implementation, ensuring they have the level of understating required to complete implementation including what is required to code to our APIs and complete integration successfully.
- Partner with Regional Delivery teams to troubleshoot customer integrations during implementation, providing guidance to implement with speed.
- Partner with Global Product Integrators to provide product technical training and enhanced technical documentation for Regional Delivery teams.
Other
- Customer-facing Support experience required.
- Must be high-energy, detail-oriented, proactive, and able to function under pressure to meet tight deadlines.
- Strong verbal and written communication skills.
- Strong relationship, collaboration, and organizational skills with a high degree of initiative and self-motivation.
- Ability to work as a member of matrix based diverse and geographically distributed project team.
