AnswerNet is looking to solve the problem of successfully developing, implementing, and maintaining software applications and data infrastructure to optimize telephone answering services, appointment setting and confirmation, customer support, and other contact management solutions.
Requirements
- Proven experience with cloud platforms (e.g., AWS, Azure, GCP).
- Familiarity with various programming languages relevant to software development (e.g., Python, Java, C-Sharp, JavaScript, PHP).
- Experience with relational and/or NoSQL database technologies (e.g., PostgreSQL, SQL Server, MongoDB, Cassandra).
- Proficiency with version control systems (e.g., Git).
- Understanding of CI/CD pipelines and DevOps principles.
- Strong analytical and problem-solving abilities with attention to detail.
- Excellent communication skills, both written and verbal.
Responsibilities
- Team Leadership & Development: Lead, mentor, and inspire a high-performing team of software engineers and data professionals.
- Agile Leadership: Serve as an expert in Agile methodologies (Scrum, Kanban), actively coaching and mentoring teams to optimize processes, improve efficiency, and foster a continuous delivery mindset.
- Product Ownership Support: Leverage proven Product Owner experience to guide the definition of product vision, manage and prioritize backlogs, articulate user stories, and ensure close collaboration with stakeholders to maximize value delivery.
- Technical Review, Assessment, and Adjustment: Lead and perform technical reviews of architecture, code, and data models; conduct technical assessments of new tools, frameworks, and proposed solutions; and recommend and implement adjustments to ensure performance, scalability, and adherence to engineering standards.
- Change Advisory Board (CAB) Processes: Actively participate in CAB discussions, evaluate the technical impact of proposed changes, and ensure seamless implementation.
- Release Management: Oversee the entire software and data release lifecycle, ensuring quality assurance, system stability, and timely deployments.
- Risk Assessment: Proactively identify, analyze, and mitigate technical risks across all software development and data operations.
Other
- 3+ years of related management experience.
- Ability to work effectively with stakeholders at all levels.
- On-call 24/7 for emergencies when needed
- Conducting performance reviews, fostering career development
- Promoting a collaborative and innovative team culture
